Shipping Policy Austria

Shipping and shiping costs: prior to completing your order you will, in the case of deliveries, be informed of the amount of the postage costs accruing based on the destination country. The dispatch service provider is GLS.

All prices are to be understood as inclusive of statutory VAT.

The prices stated on the product pages include the statutory value added tax and other price components.

Delivery terms

Unless otherwise agreed, the order will be delivered to the address provided by the customer.

Order will be shipped promptly after receipt of payment.

In the event of damage to the goods during transport, the customer shall immediately report the damage to the transport company and claim the damages there.

APG Allergosan Pharma GmbH shall not be responsible in the event of delivery obstacles in the area of suppliers or manufacturers. If delivery or compliance with an agreed delivery time becomes impossible due to circumstances for which APG Allergosan Pharma GmbH is not responsible, APG Allergosan Pharma GmbH shall be entitled to withdraw from the contract in whole or in part. APG Allergosan Pharma GmbH shall inform the customer of this without delay. Claims for damages shall be excluded in this case.

Payment Terms

APG Allergosan Pharma GmbH accepts the following payment methods: PayPal, credit card (Visa, Mastercard), and KLARNA (Direct transfer with Klarna, Klarna auf Rechnung and direct debit).

When paying by credit card, your credit card will only be charged after the order has been completed. Please note: In order to be able to pay by credit card in the Institut AllergoSan online shop, your credit card must be activated for the 3D Secure procedure. For more information, please contact your credit card company.

Paypal - You pay the invoice amount via the online provider PayPal. You must be registered there or register first. After logging in with the access data you can confirm the payment order to us. You will receive further instructions during the ordering process.

Direct transfer (Sofortüberweisung-Klarna) - The drirect transfer service is provided by Klarna. You pay by direct transfer via your online banking system. Your online banking data will only be disclosed via Klarna's secure payment form. APG Allergosan Pharma GmbH will neither have access to your online banking data nor to your online banking account. You can find further information at klarna.com.

Purchase on account (Klarna) - The "Purchase on account" service is provided by Klarna. Klarna handles the purchase between the customer and the merchant. You have 14 days from the invoice date to pay the invoice to Klarna, and Klarna subsequently transfers the money to the merchant. You only pay when you have received the goods and do not have to provide any account details in the online shop. Returning customers are recognised by Klarna. You can find more information at klarna.com.

Direct Debit (Klarna) - The "Direct Debit" service is provided by Klarna. You provide Klarna with your online banking data via login to your online banking account and a few days later the invoice amount is debited from your bank account. Your online banking details are only disclosed via Klarna's secure payment form. APG Allergosan Pharma GmbH will neither have access to your online banking data nor to your online banking account. You can find more information at klarna.com.