Shipping Policy International

Shipping and shiping costs: prior to completing your order you will, in the case of deliveries, be informed of the amount of the postage costs accruing based on the destination country. 

All prices are to be understood as inclusive of statutory VAT.

Austria, Germany (GLS and DPD)

Free Shipping

International markets (GLS):

Belgium, Denmark, Liechtenstein, Luxemburg, Netherlands	€ 8.36
Monaco	€ 10.70
Ireland	€ 12.00
Finland, Sweden	€ 14.99
Estonia, Latvia, Lithuania, Norway, Portugal	€ 19.48
Cyprus, Greece, Malta	€ 36.98
Montenegro	€ 48.52

 

Czech republic (DPD):

Orders up to  € 19.90	€ 3.90
Orders between € 19.90 and € 38.90	€ 2.50
Orders over € 38.90	Free shipping

 

Spain (Correos):

Orders up to € 19.90	€ 3.40
Orders between € 19.90 and € 45.00	€ 1.90
Orders over € 45.00	Free shipping

 

France (DPD):

Orders up to € 19.90	€ 8.90
Orders between € 19.90 and € 45.00	€ 4.50
Orders over € 45.00	Free shipping

 

Hungary (DPD):

Orders up to € 17.90	€ 3.79
Orders between € 17.90 and € 35.80	€ 1.70
Orders over € 35.80	Free shipping

 

Slovakia (DPD):

Orders up to € 19.90	€ 4.90
Orders between € 19.90 and € 38.90	€ 2.50
Orders over € 38.90	Free shipping

 

Italy (BRT):

Orders up to € 19.90	€ 7.70
Orders between € 19.90 and € 38.90	€ 3.90
Orders over € 38.90	Free shipping

 

United Kingdom (Royal Mail):

Order up to £20.00	£4.20
Orders between £20.00 and £45.00	£2.90
Orders over £45.00	Free shipping

Slovenia (DPD):

Order up to € 19.90	€ 7.90
Orders between € 19.90 and € 45.00	€ 3.90
Orders over € 45.00	Free shipping

The prices stated on the product pages include the statutory value added tax and other price components.

Delivery terms

Unless otherwise agreed, the order will be delivered to the address provided by the customer.

Order will be shipped promptly after receipt of payment.

In the event of damage to the goods during transport, the customer shall immediately report the damage to the transport company and claim the damages there.

Institut AllergoSan Pharma GmbH shall not be responsible in the event of delivery obstacles in the area of suppliers or manufacturers. If delivery or compliance with an agreed delivery time becomes impossible due to circumstances for which Institut AllergoSan Pharma GmbH is not responsible, Institut AllergoSan Pharma GmbH shall be entitled to withdraw from the contract in whole or in part. Institut AllergoSan Pharma GmbH shall inform the customer of this without delay. Claims for damages shall be excluded in this case.

Payment Terms

Institut AllergoSan Pharma GmbH accepts the following payment methods: PayPal, credit card (Visa, Mastercard), and (in Germany and Austria only) KLARNA (Direct transfer with Klarna, Klarna auf Rechnung and direct debit).

When paying by credit card, your credit card will only be charged after the order has been completed. Please note: In order to be able to pay by credit card in the Institut AllergoSan online shop, your credit card must be activated for the 3D Secure procedure. For more information, please contact your credit card company.

Paypal - You pay the invoice amount via the online provider PayPal. You must be registered there or register first. After logging in with the access data you can confirm the payment order to us. You will receive further instructions during the ordering process.

Direct transfer (Sofortüberweisung-Klarna) - The drirect transfer service is provided by Klarna. You pay by direct transfer via your online banking system. Your online banking data will only be disclosed via Klarna's secure payment form. Institut AllergoSan Pharma GmbH will neither have access to your online banking data nor to your online banking account. You can find further information at klarna.com.

Purchase on account (Klarna) (available only for customers in Austria and Germany) - The "Purchase on account" service is provided by Klarna. Klarna handles the purchase between the customer and the merchant. You have 14 days from the invoice date to pay the invoice to Klarna, and Klarna subsequently transfers the money to the merchant. You only pay when you have received the goods and do not have to provide any account details in the online shop. Returning customers are recognised by Klarna. You can find more information at klarna.com.

Direct Debit (Klarna) (available only for customers in Austria and Germany)
- The "Direct Debit" service is provided by Klarna. You provide Klarna with your online banking data via login to your online banking account and a few days later the invoice amount is debited from your bank account. Your online banking details are only disclosed via Klarna's secure payment form. Institut AllergoSan Pharma GmbH will neither have access to your online banking data nor to your online banking account. You can find more information at klarna.com.

Google Pay (formerly "Android Pay" or "Google Wallet"), the Google Pay app is used on an Android smartphone that is NFC-enabled or a compatible smartwatch. Within the Google Pay app, the user can digitally store the data of his credit and debit cards - if supported by the bank issuing the card - and link his PayPal account with Google Pay. Contactless payment is then possible in selected shops after unlocking the smartphone/smartwatch or paying in selected online shops. To do this, select the bank card(s) or PayPal account(s) you want to charge digitally. As part of the payment process, Google Pay passes on the payment information and the delivery address to the contractual partner in encrypted form, as well as a virtual account number, in order to protect the actual bank details of the Google Pay user. The Google Pay app is developed by Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. For more information, please visit Google.com

Apple Pay (available only for customers in Austria and Germany)
, the Apple Pay app is used on an iOS smartphone that is NFC-enabled or a compatible Apple Watch, iPad or Mac. Within the Apple Pay app, the user can digitally store the data of their credit and debit cards - if supported by the bank issuing the card - as well as customer cards on their terminal device. Contactless payment in selected shops or payment in selected online shops is then possible according to the instructions on the display of the device used. When digitally depositing several cards, select the one that is to be monetarily debited. Apple Pay uses a device-specific number together with a unique transaction code during a payment process. This means that the credit card number is never stored on the end devices or Apple servers and the merchant never receives the credit card number. Furthermore, Apple does not collect any data on a transaction. Only in the context of an online purchase does the merchant receive the data provided by the customer and necessary to complete the order. The Apple Pay app is developed by Apple Inc, 1 Infinite Loop, Cupertino, CA 95014, USA. For more information, visit Apple.com