Shipping Policy United Kingdom

Shipping method and shipping costs: before completing your order, you will be informed about the shipping method and the shipping costs incurred depending on the country of destination.

Orders are delivered by Royal Mail, delivery time approx 24-48 hours after completing purchase. Shipping costs within the UK are as follows: 

The prices stated on the product pages include the statutory value added tax and other price components.

Delivery terms

Unless otherwise agreed, the order will be delivered to the address provided by the customer.

Order will be shipped promptly after receipt of payment.

In the event of damage to the goods during transport, the customer shall immediately report the damage to the transport company and claim the damages there.

Institut AllergoSan Pharma GmbH shall not be responsible in the event of delivery obstacles in the area of suppliers or manufacturers. If delivery or compliance with an agreed delivery time becomes impossible due to circumstances for which Institut AllergoSan Pharma GmbH is not responsible, Institut AllergoSan Pharma GmbH shall be entitled to withdraw from the contract in whole or in part. Institut AllergoSan Pharma GmbH shall inform the customer of this without delay. Claims for damages shall be excluded in this case.

Payment Terms

Institut AllergoSan Pharma GmbH accepts the following payment methods: PayPal or credit card (Visa, Mastercard)

When paying by credit card, your credit card will only be charged after the order has been completed. Please note: In order to be able to pay by credit card in the Institut AllergoSan online shop, your credit card must be activated for the 3D Secure procedure. For more information, please contact your credit card company.

Paypal - You pay the invoice amount via the online provider PayPal. You must be registered there or register first. After logging in with the access data you can confirm the payment order to us. You will receive further instructions during the ordering process.

Google Pay (formerly "Android Pay" or "Google Wallet"), the Google Pay app is used on an Android smartphone that is NFC-enabled or a compatible smartwatch. Within the Google Pay app, the user can digitally store the data of his credit and debit cards - if supported by the bank issuing the card - and link his PayPal account with Google Pay. Contactless payment is then possible in selected shops after unlocking the smartphone/smartwatch or paying in selected online shops. To do this, select the bank card(s) or PayPal account(s) you want to charge digitally. As part of the payment process, Google Pay passes on the payment information and the delivery address to the contractual partner in encrypted form, as well as a virtual account number, in order to protect the actual bank details of the Google Pay user. The Google Pay app is developed by Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. For more information, please visit Google.com